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Problems logging in to the web site Article rated 1.0/5.0
I'm sorry you've been having trouble logging on to our website. Creating an account is optional on the Lavinia Stamps RETAIL website. The benefits of registering are that you can use the "Wishlist" fa...
Can't find the Downloads Article rated 1.0/5.0
Digital Stamps and Cutting Files can be downloaded from the "My Account" page, directly after placing your order. Or if you didn't register for an account, the download links will have been emailed to...
New products available wholesale Article not rated yet
New stamps will normally appear on our trade site and be available for wholesale ordering once we have established that our manufacturer can supply in sufficient quantities.This is usually 4-6 weeks a...
No PayPal Account Article rated 5.0/5.0
We use PayPal as our Website Payments Processor because it offers a secure method of payment with buyer and seller protection and signing up for a PayPal account is not required to purchase from the L...
Shopping cart still showing items from my previous order Article not rated yet
Having problems with the Shopping Cart still displaying a previous order? Because the cart information is held in the browser cache stored on your computer, this is invariably due to your browser or t...
Selling items with Lavinia Stamps Artwork Article not rated yet
If the items are to be handmade (not mechanically produced) and sold in very small quantities, at Craft Fairs, for instance, there will be no need to obtain a commercial license. The attribution: "Art...
Working with PDF files Article not rated yet
How you save the PDF files depends largely upon which browser you are using. We have a useful guide to working with PDF files on our website: https://laviniastamps.com/working-with-pdf-files Also, thi...
Site not secure warning Article not rated yet
If you have concerns about seeing a "Not Secure" warning. This can happen when you follow a link or browser shortcut that was created before we switched over to a secure server with SSL encryption. Lo...
Internet Explorer Article not rated yet
If you are having problems with your computer.   Are you still using the now outdated and redundant Internet Explorer? If so, do please change to Chrome, Firefox or Microsoft's IE replacement "Edge". ...
Can't Find My Previous Order Article not rated yet
When we transferred our website to the new build on a different server, I'm afraid it wasn't possible to migrate all of the historical orders. Therefore, orders placed before October 25th 2018 will no...
Ink not drying on Acetate sheets Article not rated yet
Q: When printing onto your acetates, I am having problems with the ink drying. I have run it through on both sides and neither side dries.   A: Our printable acetate should be compatible with all inkj...
Not receiving our emails Article not rated yet
If you find you are not receiving emails from Lavinia Stamps, it is most likely due to your email provider's Spam filter diverting our emails into your Junk Mail folder, either on your computer/device...
 

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