This privacy notice discloses the privacy practices for Lavinia Stamps Ltd. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or by way of any other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Using the Website
When using this website, a user has the option to first create an account. Creating an account is entirely optional, but doing so will make for a smoother checkout experience on subsequent visits. It will enable you to use the “Wish List” facility, keep track of recent orders, and grant easy access to your downloads. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Placing an order
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Secure Payment
We DO NOT directly take or process your payment. Once you click on PAY NOW on the Checkout Page, you will be redirected to a secure payment processing page/website. Braintree (Debit/Credit Card payments) or PayPal will process all financial transactions through their trusted and secure encrypted websites. Lavinia Stamps Ltd does not have access to, nor ever store any of your financial details. Once you are at the Braintree OR PayPal checkout, you will see your order summary and the total amount to be paid. Our pricing is in £GBP (British Pounds Sterling).
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Emails
If you give us permission to do so, we may contact you occasionally with a newsletter announcing new products etc. We use the specialist email handler AWeber to send these emails and your details will not be shared with any third party marketers. Each email you receive will contain a link allowing you to securely unsubscribe from the service.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number shown on our website:
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Retention of Personal Information
• Inactive accounts will be deleted after 6 months
• Order details will be deleted after 6 months
• Pending, Failed and Cancelled orders will be deleted after 21 days
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 01824 710691 or via email to support@laviniastamps.com.
