Downloading Your Digital Files

Your digital assets become available to download as soon as your payment is confirmed

If you have a Lavinia Stamps account, go to the “My Account” page where you will find a Downloads link. From here, you will be able to download all the files associated with your order.  We will also send you a download link within the Lavinia Stamps receipt emailed separately from any transaction notification emails you receive from PayPal.

I purchased a digital item, but I don’t have a Lavinia Stamps account.

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add to your address book or white list.

For now, you can still get to your file using the directions below.

Can I always access my digital purchases from within my account?

To avoid copyright piracy, there is usually a limit allowing you to download the file up to three times, so you should save the file(s) to a secure location on your computer and also to whatever backup facility you as using. We recommend using a cloud-based backup facility such as Microsoft Cloud or Google Drive.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it may be due to an issue with your web browser. Please disable any non-standard add-ons or third-party toolbars and try again. If you continue to have trouble, please contact Lavinia Stamps Support.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact Lavinia Stamps Support. for further assistance.